Post-Event Q&A

Ask questions and get answers following the Intercom Events

  • 9 Topics
  • 10 Replies

9 Topics

D
david meakinActive User
asked in Post-Event Q&A

Multiple participant CSAT

Hi we have just implemented CSAT ratings and are doing surprisingly well from the customers who have rated us, however it doesn’t tell us the whole picture. Are you able to tell me whether it is possible to add CSAT to the creator of a message or ticket when there are multiple participants. I don’t want it sent to all participants just to the creator of the message. We often get messages with multiple people are CC’d into the conversation on first contact.If this cant be achieved currently are there any plans to include this?

1
aykut.aydin
1 month ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Workflow question

Asking on behalf of the user 👉 “One question for my team, we use a workflow-based bot to engage with users when they go to our page; We wanted to be able to have the bot respond to unresponsive customers who drop off the automation rather than just closing out the ticket, specifically if they haven't hit the point where they have responded or our team hasn't stepped in, and has only responded to quick replies. Ideally, we want it where that users can be followed up with automatically if they haven't left that quick reply stage.”

2
K
2 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Allow required fields for Tickets Creation in Workflows?

Asking on behalf of the user 👉 “Is it on the Road Map to allow required fields for Tickets Creation in Workflows?”

1
bernice
2 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Reports to compare YOY statistics?

“Are there reports to compare YOY statistics?”

1
bernice
2 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Fin question

“Is there a timeline for FIN kicking in with SMS's sooner than email or around the same?”

1
bernice
2 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

How and when to use reusable workflows?

 “Can we get an example on how and when to use reusable workflows?”

1
E
3 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Fin available for email conversation?

Asking on behalf of the user 👉 “Any update for if/when Fin will be available for email conversation?”

1
bernice
3 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Fin AI question

Asking on behalf of the user 👉 “Hi there! Question - our team is using Fin AI, and it is maxed out at 10 URL's. Is expanding that cap in the product roadmap?”

1
bernice
3 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
asked in Post-Event Q&A

Is it in the pipeline to add Folders to workflows?

“Is it in the pipeline to add Folders to workflows? Not sure deleting them always makes sense, but if we could subfolder them under each workflow type that would be great.”

1
Jacob Cox
3 months ago
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