Test Fin | Community
Skip to main content

Test Fin

Test Fin to ensure it is set up as you'd like

  • 22 Topics
  • 52 Replies
22 Topics
U
universal threadNew Participant
asked in Test Fin
Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically send a Slack notification whenever a new lead is captured in Intercom?  (read more) I'd like my team to receive instant alerts in a specific Slack channel whenever someone submits a form or starts a new conversation. Are there any built-in integrations or recommended workflows to set this up?

50
U
A
antonio melaniNew Participant
asked in Test Fin
Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically send a Slack notification whenever a new lead is captured in Intercom? (read more) I’d like my team to receive real-time alerts in a designated Slack channel whenever someone submits a form or starts a new conversation. Are there any built-in integrations or best-practice workflows to set this up?

10
A
J
JenniferSmith101213New Participant
asked in Test Fin
Future Fin Capability

Will Fin ever have the ability to reply to a customer’s question with a screenshot or potentially a video? It is good at reviewing what we have and describing it but it would be very helpful to share the actual image (especially in a navigation question scenario).

291
Paul Byrne
Intercom Team
H
Harry GardnerNew Participant
posted in Test Fin
Improving Fin AI responses to vague queries

Hi there,We’ve implemented Fin AI (Chat and Email) on our support desk, and it’s been fantastic so far—it’s doing a great job handling first-line queries! 😊However, we’ve noticed a challenge when a customer submits a vague message. Fin will respond with technically correct information, but it’s often not relevant to what the customer truly needs.I’m wondering if it’s possible to improve this by getting Fin to ask clarifying questions before responding. I’ve been advised to set up a new workflow where specific vague questions prompt Fin to ask follow-ups, but trying to predict and account for all the potential vague queries customers might come up with feels inefficient.Is there a better way to manage this? Any advice or insights you could share would be hugely appreciated!Thanks so much

2916
Tommy Mains
V
VishalNew Participant
asked in Test Fin
Issue related to "Fix grammar & spelling" feature

Hi, The feature of "Fix grammar & spelling" is handy, however, when the selected sentence is incomplete (not ended correctly), it does add the missing word and/or punctuation marks to the end of that sentence (Expected); but, it also prefixes the missing word/punctuation to the top of the text!!!Example: It changes"I can assist you in this"to"matterI can assist you in this matter."

312
mateusz.leszkiewicz
Intercom Team
Joe Caffrey
Joe CaffreyActive User
posted in Test Fin
Share your Guidance Prompts!

Would love to keep a thread going of what prompts are working for your teams, so we can generate some best practices across the community. 🙌🏻Share away!

1163
Joe Caffrey
P
Production AINew Participant
asked in Test Fin
Seeking Feedback on AI Automation Solutions for Intercom

Hi,We have been using Intercom for our customer support for several months now and we are exploring AI automation solutions. Initially, we built workflows to handle basic support tickets, but we quickly found this approach to be unsustainable, as it became burdensome to maintain and scale.We also tried Intercom Fin, which we found to be an improvement over workflows. However, it is quite expensive, occasionally provides incorrect answers, and struggles with more complex tickets. With Fin charging $1 per resolution and our support agents resolving tickets at about $0.66 each, we decided to explore alternative solutions.I was tasked with identifying a viable option, so I’ve reviewed nearly all the apps listed under the Automation category in the Intercom App Store.There are approximately 140 apps in the Automation category, and we focused on identifying those that can automatically respond to customer messages. From this list, we found over 20 apps that either offer or claim to offer thi

30511
S
S
SamLewinNew Participant
asked in Test Fin
FIN special directions for specific queries

Hi team,I’m looking into the possibility on FIN collecting information when a customer starts a live chat, and sets the Conversational Attribute to a certain value (‘I want to make a manual booking’).When this attribute has been selected, I’m envisioning that FIN will collect information from the customer and then pass over the compiled list of answers to an agent in the form of a ticket/a conversation, but with little need for the customer to reach out back and forth with the agent. For example:Customer starts chat Customer selects ‘I want to make a manual booking’. FIN answers, but because of Step 2, he has specific instructions to ask for the answers to a list of pre-determined questions (such as, ‘What is the name of the supplier, what dates, what room type, etc...’  FIN then thanks the customer and says that this will be booked for them ASAP, and we will reach out if we need anything else.For step 3, I am struggling to find where we would set up this list of questions that we know

1014
Julian Murray
Innovator ✨
Justin M12
Justin M12Active User
posted in Test Fin
FINs Guidance Function - How are you using it?

FINs newest feature Guidance is now live in Beta? Are you using it?With such a new feature, that is possible the most powerful and complex, moved to Beta recently I’d love to hear how many of you are using it and how you are all finding it?Lets try share tops tips in the below, so we can all learn from each other.Examples of how you are using it What's working well What's not doing what you expect Anything else that is good to know

1151
Paul Byrne
Intercom Team
D
Danny RiosNew Participant
asked in Test Fin
Providing multiple queries that match an article

When creating public articles, you have four components that can help get them discovered:Title Description Body CollectionAI Agent will ingest this content and attempt to provide a best-fit answer based on its knowledge.However, if you want multiple queries to lead to the same article, it seems there isn’t a direct way to accomplish it other than including wording throughout the title, description, and body such that alternative queries may pick up on that language. ExampleSuppose we have an article:Title: How do I add a payment method? Description: Learn how to associate a card with your account.That’s straightforward enough and satisfies a couple ways that queries might go (“add a payment method,” “associate a card with your account”).But, what if I want these other queries to lead to the same article:How can I pay? Where do I go to make sure you can charge me? I received a notice for non-payment. What do I need to do? I’m seeing an error for collecting an invoice balance. How do I

383
Joe Caffrey
E
Emma McKenzieNew Participant
asked in Test Fin
Integrating intercom/Fin and help articles with our software

Hi everyone! We are wanting to integrate intercom with our own software, where information and answers using FIN and our help articles are feed into our product using AI. We report data to our customers and want a way to pair the data presented with information from our help center (when relevant). Perhaps ambitious.. But wondering if anyone has created more indepth integrations with their software in the back end? Thanks in advance for your help!

771
Nathan Sudds
Top Expert ✨
T
Tori RochlenNew Participant
asked in Test Fin
Manage Snippet Audiences

I’d like to be able to assign a certain collection of Snippets to only be offered for specific audiences/those with specific user tags, much like we are able to set view rules for Help Center articles.  Is this possible for Snippets, or in the works?

621
E
Intercom Team
L
Laurent MalkaNew Participant
asked in Test Fin
how can we include beamer feature requests in Fin AI?

What is the best way to feed FIN AI with Beamer feature requests?  foe example, lead comes in and asks for a feature that is under development.  Unless fin knows about the request, the answer will lead to a conversation.what I am trying to achieve is to streamline the conversation with additional context to increase engagement, conversion and retention.    

471
Jacob Cox
Intercom Team
T
thisisntjonNew Participant
asked in Test Fin
Leveraging FIN for Analyzing Large Sets of Emails That Aren't in Intercom

Hello,I am lucky enough to be sitting on a lot of emails around 100,000 from conversations that we have had through email. My main goal is to figure out how we've been solving our customers' problems. I’m thinking about using FIN to help make sense of all this data and hopefully teach it to understand how we resolve different issues so that it can make suggestions and learn.I am wondering if anyone has attempted to feed FIN conversations and how that has worked out or if there is a better way of doing this. I may just take the previous year’s worth of emails and attempt to upload as a PDF. I know this data is useful.I have been looking for a way to import the conversations into Intercom but it does not seem possible. If anyone has been in this situation before I would love to hear how you tackled it.I’m really open to suggestions on how to pull this off or if there’s a better way I haven’t thought of.Thanks,Jon

591
aykut.aydin
Employee
G
Gideon TNew Participant
asked in Test Fin
Can Fin perform actions based on the user?

Can Fin AI bot authenticate a user and allow the user to perform certain actions specific to the user?  I’ve explored custom objects and actions but it seems to me that anyone using the Fin AI chatbot would be able to ask questions related to it. For example: Retrieving order info, requesting refunds, listing all my orders/products specific to the logged in user. Thanks 

1823
mateusz.leszkiewicz
Intercom Team
C
ccwNew Participant
asked in Test Fin
Let Fin send a welcome message whenever a visitor come to our website?

Hi, Is there a way to let Fin to send a welcome message whenever someone visits our website? Then if the visitor replies, Fin continue talking with him until the visitor chooses “Talk to real person” button.

2613
Jacob Cox
Intercom Team
C
Connor TakataNew Participant
asked in Test Fin
Tips for connecting users to team after FIN

Right now we’re trying to improve engagement with a segment of our customers who have access to chat with our team. After asking FIN a question, they can select the standard “get more help” reply buttons and they’ll be connected with our team. However, we’re seeing a lot of people drop off after asking FIN a question. They’ll get a question that appears unhelpful and will go submit a ticket rather than live chat with our team. We want to help get those users connected with our team rather than dropping off after FIN and submitting a ticket. Curious if there is anyone here who has ideas or has worked through a similar problem! Any insight would be appreciated!

721
D
Innovator ✨
C
ccwNew Participant
asked in Test Fin
How to forward the conversation to an email if Fin cannot answer a question?

If Fin CANNOT answer a question, can it shows a editbox and ask the visitor for his email, after the visitor input the email and click “Submit” button, the conversaion will be sent to an email address automatically?

1411
Eden
Employee
P
Paul NoirelNew Participant
asked in Test Fin
Access to Fin directly from Slack

Hi,We have users accessing Fin directly from our application via a chabot window. Is there a way to make Fin accessible directly via Slack so users can ask their questions directly without having to be connected to our platform?Thanks,Paul N.

3704
P
anawilliam850
anawilliam850New Participant
asked in Test Fin
How to integrate Intercom with CHAT Gpt?

How to integrate Intercom with CHAT Gpt?

21552
C
J
Jeremy TNew Participant
asked in Test Fin
Product Selector with Fin

We would like to use Fin or Bot to help customers decide which of our products are the most suitable for them. We only need them to answer 3 or 4 questions, ideally in a decision tree. Depending on how customers answer questions, we would recommend the correct device. and link them to the correct page on our website.Would this be best developed in Fin or Resolution BOT? I’m new to both.ThanksJeremy

1142
J
G
Giulia GalbariniNew Participant
asked in Test Fin
Fin in Italian

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

1381
Jacob Cox
Intercom Team
Ask a question
Terms & Conditions