News & Updates

We’re thrilled to share that the Intercom Community has been nominated for Most Engaged Community of the Year and B2B Community Professional of the Year!This recognition celebrates all of you — our members, experts, and contributors who make this space such a vibrant, supportive community every day. 💙✨ 👉 Help us take home the win — cast your votes here:http://cmxhub.com/awardsYou can vote in both categories:• Most Engaged Community• B2B Community Professional (Diana Tripac)  Thank you for being an essential part of our journey. Intercom Community, let’s go! 🚀  

Hey everyone – in the most recent edition of our 2026 planning series our VP of Support, Declan Ivory, dives deeper in the four foundational AI roles that are already showing up inside the teams who are scaling AI the fastest.Inside this edition you'll learn what these roles look like in practice: • What they do • How they work together • Why they're crucial to your AI performance • And how you can get started, even without new headcountHere’s the operating loop that turns those roles into a high-performing AI system:1. AI ops lead → Identifies performance gaps and drift2. Knowledge manager → Fixes inaccuracies and missing content3. Conversation designer → Improves clarity, tone, and flow4. Automation specialist → Teaches the system to take actionEach role makes the next one more effective. Each improvement compounds the system.IIf you want to follow along, you can read the full article on our blog, follow the new LinkedIn newsletter, or pop your email here and get it straight to your

🚀 Join the Pioneer Event: PAC NYC (or online) | 📅 October 9, 2025 Learn from industry pioneers and leaders in AI customer service. Explore the incredible opportunity of AI, and hear real stories from those who are embracing AI Agents to transform their businesses. Reasons to Attend: Hear Intercom leadership’s vision for the future of customer service and where AI technology is taking us.   Learn how customer service leaders are adopting AI-first strategies to deliver incredible experiences for their teams and customers.   See how Fin—the #1 AI Agent for customer service—has rapidly evolved from handling simple questions to resolving complex issues and delivering higher-quality answers than any other AI Agent.   Connect with peers, AI engineering PhDs, and AI solutions experts to understand the capabilities and performance of AI Agents.                                                                       Register now →