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News & Updates

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6 Topics
Ruth O
Intercom Team
Ruth OIntercom Team
posted in News & Updates
Intercom on TikTok!

Hi everyone! We’ve just posted for the very first time on our TikTok channel and so have entered the ‘extreme algorithm judgment’ phase™ (Tiktok boosts your first 5 posts to see how much engagement you get, so if we don’t get some engagement on our posts this week we will be relegated to obscurity 🙀) At Intercom, we really believe that the future of great customer service won’t happen with automation alone. Human + Automation is where the real magic happens. With our shiny bots and your beautiful brains anything is possible 💫So, we thought our first video should speak to that, and feature some genuinely amazing customer interviews to do it too (thanks to Constantina Samara from Synthesia, John O’Hara from Logikcull and Sam Miller from Dental Intelligence for letting us use their customer interviews).We’ll be posting everyday this week so we’d really appreciate it if you could…➕ Follow / 👍 Like / 💬 Comment / ➡ Share (and if you’re feeling super engagey, why not check us out on Twitt

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Ruth O
Intercom Team
1 year ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
published in News & Updates
 

 Monthly Product Updates! 💡 🚀 Introducing Tooltips- the latest way to communicate with your customers 👀 Next-Gen Inbox is now available in Spanish 🎯 Create highly targeted and personalized posts at scale with dynamic content 🔍 1:1 SMS conversations can now be sent directly from the Inbox 💬 Resolution Bot is now available in 5 additional languages 

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Diana Tripac
Intercom Team
2 years ago
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EabhaNew Participant
published in News & Updates
 

  🛠 Seamlessly integrate with Intercom using our updated Node SDK, API, and more 📊 Export and analyze your messaging data with our updated outbound messaging CSV reports 🤖 Create paths in bots based on conditions 📃 Save a draft version of an Article and view past versions 🔁 Prevent duplicating your team’s efforts with continuous conversations 🕙 Introducing dynamic reply time

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2 years ago
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EabhaNew Participant
published in News & Updates
 

  Here's a roundup of December & January product changes, big and small, so you never miss an update! 🤖 Use Resolution Bot handovers to ensure a seamless transition between chatbot and teammate conversations 📊 Monitor your support volume and team capacity in real-time 💬 Manage your Active teammates with new teammate management features 🌐 Introducing European Data Hosting 🚀 Automatically create Salesforce cases from conversations in Intercom 🔔 Dismiss unanswered questions in Resolution Bot 🏢 Custom reports are now more powerful with company data attributes 📈 Increase your articles’ visibility and help customers self-serve with Article Suggestions on the Home Screen 🔐 Keep your contact data secure with five new permissions 📥 Take advantage of increased design capabilities with our new email editor updates

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2 years ago
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EabhaNew Participant
published in News & Updates
 

 Here's a roundup of October's product changes, big and small, so you never miss an update! 🔔 Customize your Inbox notification sound to match your preferences 🤖 Get deeper insights into Unanswered Questions in Resolution Bot 📊 New handling time metrics to help you understand team capacity and performance 🔎 Optimize your support strategy with the Conversational Support Funnel report 🚦 Add Messenger apps to closed conversations 🌍 Language picker on Help Center articles allows users select their preferred language

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3 years ago
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EabhaNew Participant
published in News & Updates
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???We have an exciting update to share with our Interconnected community and one that is HIGHLY requested! ? From now on, every teammate can pick their own notification sound ? Try for yourself by going to: Your Account -> Notifications -> Browser notifications. Clicking on an option in the dropdown gives you a preview of the sound ? Which one are you going to pick?

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3 years ago
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