Previously, User contacts were only created in Intercom when they first logged into our platform. Because of this, we could treat the First Seen field as a reliable indicator of the first time a user actually logged in. Knowing the time between “signed_up_at” (i.e. user provisioning) and “First Seen”(i.e. user login) is very useful.
We are making some changes which means we will pre-create users in Intercom via API when their accounts are provisioned. Users created via API have First Seen automatically populated as the time they are created in Intercom.
Is there a way to null this field, or otherwise reset/overwrite/etc? I guessed at “first_seen_at” as the field name since it’s not listed in the docs. Anyone else have this issue or solved it a different way?
Best answer by Jacob CoxView original