Hi! When I use a specific IP address, all my POST requests to the api (https://api-iam.intercom.io/messenger/web/ping) return a 403 error. However, this does not apply to other ip addresses. Is it possible that my ip address is blocked?
Best answer by Eden
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Hi
This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible!
hello!
do you have any updates about this issue?
+5
Hey there
The issue with the customer above was most likely due to limitations that were placed on their account by our monitoring service. Most often when you see a 403 error around a Messenger ping call, it’s due to an issue with how you’ve set up Identity Verification on Web. If you are running into this issue, I would recommend reaching out to our team via your workspace’s Messenger or by emailing us at team@intercom.io and a member of our Support team can help investigate!
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