Hi! When I use a specific IP address, all my POST requests to the api (https://api-iam.intercom.io/messenger/web/ping) return a 403 error. However, this does not apply to other ip addresses. Is it possible that my ip address is blocked?
Answered
Getting 403 error from specific IP
Best answer by Eden
Hi
This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible!
- Premier Customer Support Engineer
- 121 replies
- Answer
Hi
This looks like it will need further investigation on our end, so I have escalated this with the Support team as a conversation. They will respond to you there as soon as possible!
1 person likes this
+5- Sr. Technical Support Engineer
- 441 replies
Hey there
The issue with the customer above was most likely due to limitations that were placed on their account by our monitoring service. Most often when you see a 403 error around a Messenger ping call, it’s due to an issue with how you’ve set up Identity Verification on Web. If you are running into this issue, I would recommend reaching out to our team via your workspace’s Messenger or by emailing us at team@intercom.io and a member of our Support team can help investigate!
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