We create a lot of test accounts to test things in our app that have absolutely nothing to do with Intercom. However, every single one of these test accounts counts towards our MAU in Intercom. Has anyone created a custom code or other workaround to block these users from showing up at all? I previously asked support if there was anything and they said I would have to build this myself. We have a test environment, but these test accounts occur on our production environment as well.
Honestly, it is very upsetting since I know competitors allow you to blacklist certain domains within your settings so none of your data is disrupted by your internal tests.
Best answer by EdenView original