Hello Tom,

You can find the answer in our REST API reference documentation.

For Example:
Body of the note, like the one below:
 

Will be saved as follows in our database:

"body": "<p class=\"no-margin\"><code>ddddddddd</code></p>\n<p class=\"no-margin\"></p>\n<pre><code>dddddsssssaaaa<br>ddddsssaaaa</code></pre>",

If you ever get stuck, you can always reverse engineer the requests by using the Retrieve a Conversation endpoint.
Simply create a desired note in the GUI and try to get it via API to see how it is formatted.

I hope it will help you resolve your issue.
 

Thanks for the help. I can’t say that I find anything on the linked page that defines the limitations of the HTML that can be used in a note.

Your example did help a lot. However, the <pre> tag does not seem to work effectively for me as I’m getting spaces and other characters stripped out.

Also, having odd issues where formatting (bold, italic, headings) don’t end when the tag is closed.

Can you share your specific request here, please so I can help you fix it? 

Here is the body that is sent”

<pre><code>| Date       | Reason          | Subreason            |<br>
|------------|-----------------|----------------------|<br>
| 2023-12-13 | SumRejFin       | BADPROOFOFADDRESS    |<br>
| 2023-12-13 | MultAcc         |                      |<br>
| 2023-12-13 | BreOfTCS        |                      |</code></pre>

Here is the result in the UI

notice that the spaces are suppressed

Hi Tom! Ebenezer here from Engineering Support.

I see you were speaking with my colleague Stacy via email and you were able to find another approach that works for you!

That's great, let me know if you have anymore questions on this!

You can use HTML to add some formatting to your conversation notes through the API. But if you wanna add a code block or a table, it's a bit tricky. HTML might not do the job well. You can check out the documentation for more help. Look for something like "Rich Text Formatting" or "Advanced Formatting" in the docs. If you can't find it, asking for guidance in forums or communities related to the API might help.