I’m writing a helper app that adds notes to conversations and would like to be able to format the contents.Basis HTML seems to work OK but I’d like to add a code block and a table and neither are well supported. Can anyone point me at the correct documentation or provide other guidance?

Hi Tom! Ebenezer here from Engineering Support👋.I see you were speaking with my colleague Stacy via emailand you were able to findanother approach that works for you!That's great, let me know if you have anymore questions on this!

Hello Tom,You can find the answer in our REST API reference documentation.For Example:Body of the note, like the one below:Will be saved as follows in our database:"body":"<code>ddddddddd</code>\n\n<pre><code>dddddsssssaaaa ddddsssaaaa</code></pre>",If you ever get stuck, you can always reverse engineer the requests by using the Retrievea Conversation endpoint.Simply create a desired note in the GUI and try to get it via API to see how it is formatted.I hope it will help you resolve your issue.

How to add formatting to Conversation notes via API

How to add formatting to Conversation notes via API | Community

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