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How to connect a bot made on a different platform to Intercom

  • August 5, 2022
  • 1 reply
  • 31 views

Hey everyone. I try to understand how I can connect a bot made on a different platform to the Intercom. Has anyone come across a similar case?

Best answer by Aparna

Hey @evgeniya​ ! At the moment you cannot link an external bot with Intercom. Would you mind expanding a bit more on your use case? I ask this because I want to check whether custom action will be helpful for your use case. Custom Actions are no-code and deeply embedded integrations that can connect your live external data with Intercom. This live data can be used to power bot flows, allowing your customers to self-serve their queries automatically in the Messenger. More details can be found in this article

 

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  • Employee
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  • August 8, 2022

Hey @evgeniya​ ! At the moment you cannot link an external bot with Intercom. Would you mind expanding a bit more on your use case? I ask this because I want to check whether custom action will be helpful for your use case. Custom Actions are no-code and deeply embedded integrations that can connect your live external data with Intercom. This live data can be used to power bot flows, allowing your customers to self-serve their queries automatically in the Messenger. More details can be found in this article

 


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