Hi @Andrii Fedyk ! Ebenezer here from Engineering Support.

The only webhook topic available for Fin and automations is content_stat.custom_bot

This topic will include the following data in the payload

- receipt
- goal_success
- reply
- completion

That being said, the content.stat topic doesn't function like conversation.admin.replied- in that every Fin reply won't be captured. Instead a general overview of the stats will be included. I'll go ahead and pass the ability to include Fin replies in the admin.replied topic as a feature request to the product team

Let me know if you any questions on that!
​

Hello Ebenezer, thanks you very much. Looking forward for the updates.

Is there any page with changelog to monitor for changes? Perhaps other way to get dev-related updates?

Hi @Andrii Fedyk 

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.

​Hello

After publishing the Telegram app on the Intercom App Store, we received a few reports about missing support for FIN. We understand that FIN brings a lot of value for businesses, but our channel can’t support it well without a webhook with FIN replies.

@Ebenezer.Laleye, may you ask the team to revise a priority about webhook for FIN? Without FIN support, the conversations do not work properly, and we have no workaround for businesses

@Andrii Fedyk +1 on this feature request. Our integration is being severely limited by the lack of webhooks for FIN messages.

We’re also looking forward to start using this app. Yet without abovementioned fix we won’t be able to 

Any updates regarding the feature request?

Did you know that you can also check if this feature has been recorded on our Product Wishlist in our Community? You can search and upvote existing requests or create new requests Check out the quick guide on how the Product Wishlist works here. Note that you must be logged into the Intercom Community to access the Wishlist. You can log in with SSO or log in as a guest at the top right of the page.