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How to show sending message error?

  • 28 March 2024
  • 2 replies
  • 7 views

Hello,

 

I’m working on a new channel for Intercom. The service receive and forward messages between Intercom and 3th party chat app. When agent reply to chat, we receive related webhook and forward it to external app. There are cases, when we can’t forward the message (e.g. external service is down, or respond an error for particular user). Is there a way to notify agent about problem with sending particular message?

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Best answer by Larissa Alberti 3 April 2024, 16:07

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Userlevel 1
Badge +2

Hi @Andrii Fedyk ! Ebenezer here from Engineering Support👋.

Do you mean through the system status?

This site shows all of the services and their downtime.

https://www.intercomstatus.com/

We don’t have an in-built function to alert users when a service is down.

Userlevel 3
Badge +4

Hey @Andrii Fedyk 👋

Larissa here from Intercom Support.

Just an additional info on what my colleague Ebenezer explained - from the Intercom Status page, you can also subscribe to receive updates by email, SMS, slack and more 👇

 

 

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