The attachments that are upload through the browser are working fine as seen in the image and json file attached (red sample label image)
But attachments that are uploaded and attached to replies are not working as expected. The files are uploaded correctly and are attached to the tickets parts (id 265 and 266). If we visit the file url then the image works correctly. But on the browser the images are not showing up (as seen in the screenshot).
I am unsure what I am doing wrong?
{
"type": "ticket",
"id": "70",
"ticket_id": "11",
"ticket_attributes": {
"_default_title_": "examplecompany@verun.com",
"_default_description_": "@Services:\nBuilding & Property Wash\n-\n@Rooms:\n\n-\n@Message:\nasdfasdf"
},
"ticket_state": {
"type": "ticket_state",
"id": "1",
"category": "submitted",
"internal_label": "Submitted",
"external_label": "Submitted"
},
"ticket_type": {
"type": "ticket_type",
"id": "5",
"name": "Job",
"description": "Job",
"icon": "👷",
"workspace_id": "#####",
"archived": false,
"created_at": 1727322688,
"updated_at": 1727322688,
"is_internal": false,
"ticket_type_attributes": {
"type": "list",
"data": d
{
"type": "ticket_type_attribute",
"id": "5323363",
"workspace_id": "#####",
"name": "_default_title_",
"description": "",
"data_type": "string",
"input_options": { "multiline": false },
"order": 0,
"required_to_create": false,
"required_to_create_for_contacts": false,
"visible_on_create": true,
"visible_to_contacts": true,
"default": true,
"ticket_type_id": 5,
"archived": false,
"created_at": 1727322688,
"updated_at": 1727322688
},
{
"type": "ticket_type_attribute",
"id": "5323364",
"workspace_id": "#####",
"name": "_default_description_",
"description": "",
"data_type": "string",
"input_options": { "multiline": true },
"order": 1,
"required_to_create": false,
"required_to_create_for_contacts": false,
"visible_on_create": true,
"visible_to_contacts": true,
"default": true,
"ticket_type_id": 5,
"archived": false,
"created_at": 1727322688,
"updated_at": 1727322688
}
]
},
"category": "Customer"
},
"contacts": {
"type": "contact.list",
"contacts": a
{
"type": "contact",
"id": "670729f30110ce10006d4400",
"external_id": "97acc5c1-6618-4952-9c4b-1813886797e6"
}
]
},
"admin_assignee_id": "7590886",
"team_assignee_id": "0",
"created_at": 1728522740,
"updated_at": 1728961454,
"ticket_parts": {
"type": "ticket_part.list",
"ticket_parts": a
{
"type": "ticket_part",
"id": "249",
"part_type": "ticket_state_updated_by_admin",
"ticket_state": "submitted",
"previous_ticket_state": "submitted",
"created_at": 1728522741,
"updated_at": 1728522741,
"author": {
"id": "7524379",
"type": "bot",
"name": "Fin",
"email": "operator+#####@intercom.io"
},
"attachments": e],
"redacted": false
},
{
"type": "ticket_part",
"id": "264",
"part_type": "note",
"body": "",
"created_at": 1728960736,
"updated_at": 1728960736,
"author": {
"id": "7590886",
"type": "admin",
"name": "fname lastn",
"email": "fname@examplecompany.nz"
},
"attachments": e
{
"type": "upload",
"name": "sampleimage.jpg",
"url": "https://test-domain---official.intercom-attachments-1.com/i/o/#####/1216040056/8675c812172c667f182cf43ae4e8/sampleimage.jpg?expires=1728964800&signature=68775980964a648c35873cde5c69965ce657e881a67609afafc109a96cdf1b01&req=dSImEMl6nYFaX%2FMW1HO4zUE8hfCleBbFmft%2BaivxdX97CcUuLvzcU9Y%3D%0A",
"content_type": "image/jpeg",
"filesize": 56229,
"width": "520",
"height": "360"
}
],
"redacted": false
},
{
"type": "ticket_part",
"id": "265",
"part_type": "note",
"body": "<p>Image test</p>",
"created_at": 1728960973,
"updated_at": 1728960973,
"author": {
"id": "7524379",
"type": "bot",
"name": "Fin",
"email": "operator+#####@intercom.io"
},
"attachments": e
{
"type": "upload",
"name": "depositphotos_48410095-stock-photo-sample-blue-square-grungy-stamp.jpg",
"url": "https://test-domain---official.intercom-attachments-1.com/i/o/#####/1216041968/a4284b6a5609e0c313635dc6d475/depositphotos_48410095-stock-photo-sample-blue-square-grungy-stamp.jpg?expires=1728964800&signature=e660dc30271700ecf240d751a53e3fa5eda5b4250ae18ff5ea543b82117859c4&req=dSImEMl6nIhZUfMW1HO4zUybqi%2BhfuTn4FyD4VXpsupuWzg0nkF3UN0%3D%0A",
"content_type": "image/jpeg",
"filesize": 29006,
"width": null,
"height": null
}
],
"redacted": false
},
{
"type": "ticket_part",
"id": "266",
"part_type": "note",
"body": "<p>Image test</p>",
"created_at": 1728961454,
"updated_at": 1728961454,
"author": {
"id": "7524379",
"type": "bot",
"name": "Fin",
"email": "operator+#####@intercom.io"
},
"attachments": e
{
"type": "upload",
"name": "1667.jpg",
"url": "https://test-domain---official.intercom-attachments-1.com/i/o/#####/1216046205/e8d7eed861b562ddbbd05f931c41/1667.jpg?expires=1728964800&signature=c43e1a34590f91a9e2456497dca361e69d2a8265fb7dcbf6d39101f6ebff13f8&req=dSImEMl6m4NfXPMW1HO4zUd2Bnsz6w8CK3bgCqNJPwbghp%2F7zvIoB%2FE%3D%0A",
"content_type": "image/jpeg",
"filesize": 422744,
"width": "2500",
"height": "1667"
}
],
"redacted": false
}
],
"total_count": 3
},
"open": true,
"linked_objects": {
"type": "list",
"data": d],
"total_count": 0,
"has_more": false
},
"category": "Customer",
"is_shared": true
}
Could you try including your images in a note with the following by including an img tag in the body of the note?