Is there a callback when creating a ticket with the widget and use the API to add a tag automatically to the ticket ?
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Is it possible to automatically tag a new ticket created with the Messenger?
Best answer by Anonymous
@diana t12β Thanks for the tag, I do think believe is possible in a way that meets your requirements but let's find out! @user1997β I'll send you a DM with my calendar, let's find a time to connect and figure it out together!
What I've done in the past has been similar to the suggestions by @rachealβ -- we setup some automation to make this happen based on specific elements of the ticket being created -- since you have control over the widget and the page url it's on etc, we should be able to do this no problem.
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