Skip to main content
Answered

Retrieving 25K conversations via the API - Help!

  • November 4, 2023
  • 1 reply
  • 35 views
D

Hello,

We are working on conversation export via the API for 25K conversations.

The first step, listing the conversations via the API is completed.

Could you recommend a practical way for the second step - retrieving the conversations?

Because it is very challenging to retrieve each conversation one by one and we are on a very tight schedule.

Does anyone has experience with coding to retrieve the conversations in bulk and automatically in a quick manner?

Any suggestions related to coding or any other options that will achieve our goal will be highly appreciated.

Thanks. 

Best answer by Eden

Hey @dilara.murathanoglu ðŸ‘‹ Eden from the support engineer team here.

 

You will need a bit of dev help for this one! Once you’ve listed all the conversations, you’ll need to write a script in order to programmatically iterate through the returned results and pull the conversation ID for each conversation, then retrieve the conversation parts for each conversation using the Retrieve a conversation endpoint.

View original
    Did this topic help you find an answer to your question?

    1 reply

    Eden
    Employee
    Forum|alt.badge.img
    • EdenEmployee
    • Premier Customer Support Engineer
    • 121 replies
    • Answer
    • November 9, 2023

    Hey @dilara.murathanoglu ðŸ‘‹ Eden from the support engineer team here.

     

    You will need a bit of dev help for this one! Once you’ve listed all the conversations, you’ll need to write a script in order to programmatically iterate through the returned results and pull the conversation ID for each conversation, then retrieve the conversation parts for each conversation using the Retrieve a conversation endpoint.

    Reply


    Most helpful members this week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings