I’m looking for a way to automate sending (or correctly scheduling) messages from Intercom Outbox to customers.
Current the way it’s done is manual:
- 3 message templates, each with own url rules ands scheduled
- Each of them get scheduled and stopped at a separate time to send to customers
I’m unable to find a way to currently automate this with the API (either with Messages API https://developers.intercom.com/docs/references/rest-api/api.intercom.io/messages/createmessage or even with Events API (https://developers.intercom.com/docs/references/rest-api/api.intercom.io/data-events/createdataevent)
There’s no way to define rules, frequency of this I believe.
It seems that having an event-triggered option for rules does not allow for URL rules to be respected?

Best,
Nikhil