Users Scroll API Endpoint Working

Question

I’m curious if there is a known issue with the Users Scroll API? The Company one works just fine, but the users one returns that it is not a valid resource.I found a github incident from 2018 where something similar happened and I’m wondering if something similar is at play again. I notice that the users scroll documentation page doesn’t have a Try It option like Companies does, which leads me to believe it may be a known issue that the endpoint doesn’t actually work.Current Documentation: https://developers.intercom.com/docs/references/1.3/rest-api/users/iterating-over-all-users

Joseph S. · Accepted Answer

​@prmichaelLet me take another crack at troubleshooting!Make sure that you are on v1.3, and that the workspace that you are using has users in it (if you have a testing workspace with 0 users, that could be the reason for the error)If those 2 points don’t cut it, I guess best course would be to log a ticket with them, hopefully they can point out exactly what is the issue based on how they see the setup or the error on the backend!

Joseph S. · Answer

Hey,Afaik, it should work, but it’s a bit tricky, so you need to make sure that the following are accounted for:Onlyone scroll session at a time, and itexpires in 60 seconds, so slow testing will fail.Make sure yourscroll_paramis fresh and used right away.SDKs sometimes throw “not a valid resource” even when the raw endpoint work: try curl/Postman to confirm.If you have those figured out, it usually works fine. Otherwise, perhaps sounds like a support ticket might be needed.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded