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Hello,

I have configured Intercom Webhooks because I wanted to receive notifications about admins replies.

I’ve set Endpoint URL and subscribed to “conversation.admin.replied” topic.
The endpoint URL is correct and valid, because I received some initial requests (including PING). It also receives a request every time I click “Send a test request” in config page.

The problem is that I don’t get any notifications about admin replies. I have logged into Intercom as an admin, I have replied to an user – and nothing happened. There are many users using our Intercom everyday and at least a few times a day one of the admins replies – so I suppose there should be some notifications coming to my webhook. Unfortunately, that’s not the case – it seems like I’m receiving 0 requests from Intercom Webhooks.

Can you help? Can you point me what may I be doing wrong?

Hi @michal.sut ! Ebenezer here from Engineering Support👋.

So investigating further on my end, I found an existing issue the product team are aware and are currently investigating further. I have added the details you have shared here to the issue & as soon as there is any update I will get a notification.There isn't any workaround as of yet, I appreciate it isn't ideal so I've put as much emphasis on getting this issue solved as I can. 🙇

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