What is the schema of the "conversation.user.replied" webhook notification item? | Community
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What is the schema of the "conversation.user.replied" webhook notification item?

  • September 2, 2025
  • 1 reply
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I found the Webhook Topics article (https://developers.intercom.com/docs/references/webhooks/webhook-models) but cannot find the schema of specific notification item types. I’m specifically looking for conversation.user.replied.

Best answer by Joseph S.

Hi Daniel,

One approach you can do is to set up your conversation.user.replied webhook in Intercom and point it to a tool like Webhook.site or RequestBin. These tools capture the live JSON payload so you can see exactly what fields Intercom sends. This is the fastest way to explore the object without guessing the schema.

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Joseph S.
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  • September 2, 2025

Hi Daniel,

One approach you can do is to set up your conversation.user.replied webhook in Intercom and point it to a tool like Webhook.site or RequestBin. These tools capture the live JSON payload so you can see exactly what fields Intercom sends. This is the fastest way to explore the object without guessing the schema.