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Why am I experiencing slow API response times?

  • March 2, 2022
  • 1 reply
  • 326 views

I have been experiencing very slow API response times recently. Upwards of 10+ seconds and some never returning for both the list tags and search conversations endpoints.

 

I checked the rate limit and seems to be plenty left, besides I do end up with a 200 response when it does eventually return.

 

Not really sure whats going on so any guidance would be appreciated.

Best answer by Aparna

Hey @jesse g​ The response times can increase in periods of sudden higher volumes. Do you see this consistently or occasionally? The speed of API requests will differ depending on the endpoint. /search endpoints response times can be slower and depend on which parameters are used in the query.

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  • March 3, 2022

Hey @jesse g​ The response times can increase in periods of sudden higher volumes. Do you see this consistently or occasionally? The speed of API requests will differ depending on the endpoint. /search endpoints response times can be slower and depend on which parameters are used in the query.


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