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3CX integration

  • March 8, 2024
  • 1 reply
  • 208 views

Hi there, 

as we try to integrate 3CX to Intercom, but the 3CX can perform only GET requests. Can somebody suggest how can this be done. The request that that 3CX can initiate is in https://api.com/search?number=[number], then it can map the response fields and purse the data. 

Any idea is appreciated

Thanks in advance 

Best answer by Ebenezer.Laleye

Hi @rumenb ! Ebenezer here from Engineering Support👋.

I don't know if you'd be able to configure a connection directly between Intercom and 3CX. Maybe you could have 3CX make requests to your own servers first to pass back the right information after requesting it from our servers?

So:

3CX makes a request with phone number -> Your server

Your server sends a POST request using phone -> Intercom API

Intercom API sends back contact information -> Your server

Your server sends back whatever 3CX needs in the response -> 3CX

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Hi @rumenb ! Ebenezer here from Engineering Support👋.

I don't know if you'd be able to configure a connection directly between Intercom and 3CX. Maybe you could have 3CX make requests to your own servers first to pass back the right information after requesting it from our servers?

So:

3CX makes a request with phone number -> Your server

Your server sends a POST request using phone -> Intercom API

Intercom API sends back contact information -> Your server

Your server sends back whatever 3CX needs in the response -> 3CX


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