Can I add data from instagram to the user profile when someone is sending a DM?

Question

connected IG and intercom and if someone send a DM it will open a conversation. But I cant figure out how to add the profile information to intercom’s right menu like profile link or number of followers.

mateusz.leszkiewicz · Accepted Answer

Hi @Anna Michilov,It’s Mat from the Support Engineering Team 😀Intercom's Instagram integration allows you to route private messages from Instagram directly to your Intercom inbox. This means that when someone sends a Direct Message (DM) on Instagram, it will automatically create a lead or user in Intercom. However, the integration does not automatically fetch the Instagram username; it only retrieves the name field if it is set on their Instagram profile. To add Instagram data to the user profile, you can set up a Workflow to collect user data. This can be done by going to Automation > Workflows in your Intercom account and creating a new workflow with the trigger 'Customer sends any message,' selecting Instagram as the channel. You can then use the "From Instagram" and "Instagram Business account" message data attributes in the Audience rules or apply conditional rules based on which Instagram account a message is sent through, if you've connected multiple Instagram accounts.

mateusz.leszkiewicz · Answer

Hi ​@Anna Michilov, no it is not possible to achieve this with the native Instagram Intercom integration. You will have to build a custom solution using Zapier or instagram API.

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