Hi @Anna Michilov, It’s Mat from the Support Engineering Team

Intercom's Instagram integration allows you to route private messages from Instagram directly to your Intercom inbox. This means that when someone sends a Direct Message (DM) on Instagram, it will automatically create a lead or user in Intercom. However, the integration does not automatically fetch the Instagram username; it only retrieves the name field if it is set on their Instagram profile. To add Instagram data to the user profile, you can set up a Workflow to collect user data. This can be done by going to Automation > Workflows in your Intercom account and creating a new workflow with the trigger 'Customer sends any message,' selecting Instagram as the channel. You can then use the "From Instagram" and "Instagram Business account" message data attributes in the Audience rules or apply conditional rules based on which Instagram account a message is sent through, if you've connected multiple Instagram accounts.

 

Thank you for the reply! 
That’s not what im trying to achieve. 
I want to be able to see how many followers this person that reached out has and to have a link to his profile diectly from intercom. Is this possible?