The Intercom <> Zapier integration allows sending messages as a User, but (possibly) not as a Lead.
We have a Webflow form that sends messages via Zapier to Intercom, but we're getting a "User not found with this email".
The steps I took are:
- Gather Webflow form info as a trigger
- Create a Lead in Itercom
- Send message from the form via that Lead
end
I tried replacing Lead with User and it still returns an error. I tried adding a 5 minute pause in case the user creation didn't propagate in time and it didn't work.
Not fully expecting Intecom to be able to help with what's very likely a 3rd party issue, but Zapier wasn't able to help so perhaps there's another user who figured this out in the past.