The Intercom <> Zapier integration allows sending messages as a User, but (possibly) not as a Lead. We have a Webflow form that sends messages via Zapier to Intercom, but we're getting a "User not found with this email". The steps I took are:Gather Webflow form info as a triggerCreate a Lead in ItercomSend message from the form via that Leadend I tried replacing Lead with User and it still returns an error. I tried adding a 5 minute pause in case the user creation didn't propagate in time and it didn't work. Not fully expecting Intecom to be able to help with what's very likely a 3rd party issue, but Zapier wasn't able to help so perhaps there's another user who figured this out in the past.

Hi @alberto r👋 , Sorry for the late response 😓 , just now found a time to test a Zapier Integration (Webflow -> Intercom).You are absolutely right, there is a bug in Zapier, hope someone from the Intercom team will catch this feedback. In the meantime recommending use https://www.integromat.com, I tested it for you, appears it's working perfectly:Here's the conversation, created from Webflow form:💬 Let me know if you need any help with Integromat Set-up okay? I can record a video for you, how to set-up this integration with Integromat.Hope this helps.

Hello @alberto r👋 , To get you correctly, you want to send a follow-up message to users once they submit the form or you want to create an incoming message from the name of this user?

Can I send messages from customers (Webflow Forms) via Intercom through Zapier?

Can I send messages from customers (Webflow Forms) via Intercom through Zapier? | Community

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