Hi all,
We’re setting up Intercom to replace Zendesk.
We’re not moving to adding Intercom to Slack and would like to be able to have any replies to threads appearing as a Slack message in the thread.
Is that possible?
Another thing that is useful is to show the users email address in the Slack message like
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/81e2543f-59aa-4208-9465-5c6b113246d5.png)
Does anyone know if either of these are possible?
Best answer by Eden
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