So far, I just have the Click Me example working, but ready to start bring back information from NetSuite. I see where the initialize is sending the request payload, but my understanding from the Canvas Kit documentation is that it would also send the Contact information as part of that payload, but the only payload I'm seeing is the {admin_id, app_id, conversation_id, inbox_app_id, and user_id}. I could work with the user_id and get the email address from there to search NetSuite, but it be easier to have the email address already. Basically, it'd be similar to the Shopify app as in displaying if the User already has cases present in NetSuite or even is present in NetSuite, and display that information on the conversation.

Any thoughts, ideas, on how best to proceed?

Let me know if you need more info?