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I'm getting "third_party_request_error" when adding the app to the messenger.

  • October 21, 2021
  • 3 replies
  • 123 views

I'm getting the response:

{"support_url":null,"error_code":"third_party_request_error","message":"Something went wrong with the third party server during the request"}

when trying to initialize the app, I don't know what kind of error is involved, no other code error or description is given to know if is a permission issue from my server, when I access the URL set in canvas it returns the following object

{"canvas":{"content":{"components":[{"type":"button","label":"Click Me, This is AppCore!!!!","style":"primary","id":"url_button","action":{"type":"submit"}}]}}}

any help will be appreciated, thanks!

3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • October 25, 2021

Hey @julian r12​, which app are you trying to add to the Messenger?


  • Author
  • New Participant
  • 2 replies
  • October 25, 2021

the workspace ID is ******* and the app is the one I created on the developer hub (TestInterCompIntegration)

 

Edit from Community Manager: I removed the app_id in this post as this is sensitive information.


  • Author
  • New Participant
  • 2 replies
  • October 26, 2021

Any ideas of what can I check on the server side?


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