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I would like to link my translation tool (Deepl) with Intercom's support chat, but I would like to know a better way to set it up without having to go through a third party app.

  • 15 February 2023
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I would like to link my translation tool (Deepl) with Intercom's support chat, but I would like to know a better way to set it up without having to go through a third party app.
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Best answer by Joseph S. 17 February 2023, 14:30

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Joseph S.
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Hi @user1410​ 

 

If i understand correctly, you would like to integrate it to translate the content of tickets on intercom, right?

Intercom Certified | Consultant | Senior Manager
U

Hi @user1911​ 

​

Thanks for the reply!

You're absolutely right.​

Joseph S.
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Userlevel 1
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@user1410​ if it's the content, then as far as I know, you can try to develop an app in-house to see the content of the ticket, and translate it using the API of Deepl

 

I would also consult the rest API documentation firstly to make sure that it can work like this before investing your time into it.

Intercom Certified | Consultant | Senior Manager

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