Hi @Kent Nugent ! Ebenezer here from Engineering Support.

 This article explains how to create/link the jira issues from inbox, but there are some limitations :

1 - if the you need to create a jira issue from intercom inbox , supported required field types are : t"string", "date", "datetime", "option", "number", "array", "issuelink"] (so you might need to select a jira issue type with zero mandatory fields )
2 - searching for a jira issue to link will be by typing the jira issue id, while searching the project is by the project name
3 - linking and creating a ticket doesn't mean syncing the attributes after creation.