Missing avatar for contacts with "lead" role

Question

I works on integration with Intercom over REST API. I have created a lead user and conversation for it. I have passed an avatar for lead, but on https://app.intercom.com/ it’s not visible: Here a curl for create lead: ```curl --location 'https://api.intercom.io/contacts' \--header 'Content-Type: application/json' \--header 'Intercom-Version: 2.12' \--header 'Authorization: Bearer ***' \--data '{    "name": "Test Lead Avatar",    "avatar": "https://fastly.picsum.photos/id/418/512/512.jpg?hmac=eK3iVeAGyCa3aW5_Zznt99ZNkWRVZ9mYzrbH1duQoFg",    "role": "lead"}'``` And for conversation: ```curl --location 'https://api.intercom.io/conversations' \--header 'Content-Type: application/json' \--header 'Intercom-Version: 2.10' \--header 'Authorization: Bearer ***' \--data '{    "from": {        "type": "lead",        "id": "ABCD"    },    "subject": "Test Lead Avatar",    "body": "Test Lead Avatar"}'``` What is interesting, when I create contact with role: `user`, the avatar image displays correctly:

mateusz.leszkiewicz · Accepted Answer

​@Andrii FedykIt’s Mat from the Support Engineering Team 😀This is an expectedbehavior. Lead does not have the ability to have avatars. Please refer to the article about how the Visitors, Leads and Users workin Intercom.

mateusz.leszkiewicz · Answer

Hi ​@Andrii Fedyk,I’ve sent the link to the article to emphasize the differences between the visitor, lead and user.I double check and it is not possible to set avatar for lead currently in Intercom. This functionality is only reserved for Users.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded