I wonder if this issue is due to the ‘Prevent updates via the Messenger’ setting?
You can choose whether the attribute can be updated via the Messenger. If the selection to "Prevent updates via the Messenger" is chosen, then any request to update this attribute from the Messenger on web, mobile or via the Javascript API will be silently ignored.
All attributes that don't have this selection checked will still be updated as normal. This setting can be toggled on or off by updating the attribute like below:
So check that you have that setting disabled for your custom attributes. If you do have that setting disabled and the CDAs still won’t update, I’d recommend reaching out to our support team via the Messenger so that they can dig a little bit deeper into this issue for you :)
I wonder if this issue is due to the ‘Prevent updates via the Messenger’ setting?
You can choose whether the attribute can be updated via the Messenger. If the selection to "Prevent updates via the Messenger" is chosen, then any request to update this attribute from the Messenger on web, mobile or via the Javascript API will be silently ignored.
All attributes that don't have this selection checked will still be updated as normal. This setting can be toggled on or off by updating the attribute like below:
So check that you have that setting disabled for your custom attributes. If you do have that setting disabled and the CDAs still won’t update, I’d recommend reaching out to our support team via the Messenger so that they can dig a little bit deeper into this issue for you :)
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