Why Slack Channels are not appearing in the configuration

Question

Hi, I have problem setting up the Slack integration within the Intercom.The slack channel is not showing up in the dropdown under "Notify a public channel" in the configuration modal.The Intercom app is added to the channel.I tried all steps followed by the guidelines instructions but it still not showing up. Also, when testing with the “private” channels the messages are not being shared to slack.

Eden · Accepted Answer

Hey @Bee👋 Eden from the support engineer team here.It looks like you connected with an Intercom teammate about this and that it was a permissions issue. To reiterate here, you will need the 'Can manage rules' permission in order to fully configure the Slack integrations within different Workflows. I see that the support teammate also submitted feedback to the team to make this more clear in our documentation. Let us know if more questions come up!

Frederik Schwerdtfeger · Answer

I got the same issue, despite having all permissions. What other hidden criteria has to be fulfilled to be able to look up the channel list?

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