Answered

Can articles have a "next verification date"?

  • 16 December 2022
  • 3 replies
  • 52 views

Hello! We would love to be able to set a "verification interval" for our help articles. We use this feature in Guru and it's very useful for keeping our internal knowledge base up-to-date. It would be even more useful for our Intercom help articles, since we want to be sure we're providing customers with accurate information.

 

Thank you!

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Best answer by Landon Bennett 20 November 2023, 20:19

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Userlevel 2

Hey @suzan​! Daniel from Customer Support Engineering here 🔧 

 

At the moment, it isn't possible to set a "next verification" date for articles.

If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group 😊 And remember to keep your eyes on our New At Intercom page to stay up to date with all of our latest product announcements and updates 👀

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You can do this with an Intercom app: Docs Fresh.

You can create policies with certain verification intervals. It will also scan for things like broken links and automatically assign tasks for your team to make updates. 

Here’s the app in the app store

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Thanks for chiming in @Landon Bennett !

Glad to hear that there’s an integration out there that can help our customers out!

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