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Help Center custom domain not secure

  • 12 December 2023
  • 1 reply
  • 49 views

We’ve created a custom domain through SiteGround for our help centre & enforced it with SSL & HTTPS, however, the site still shows up as unsecured and gives us this error:

NET::ERR_CERT_COMMON_NAME_INVALID

We can see that the certificate is not the correct one as the common name is listed as intercom.help, but it should show up as our custom domain.

We’ve tried deleting & re-creating new SSL certificates as well as CNAMEs but nothing seems to be working to update the certificate on our help centre site. Any help would be appreciated!

Thanks.

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Best answer by Jacob Cox 24 December 2023, 22:38

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Userlevel 4
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Hi @Jacob Di Carlo !

Sorry for the delay in us getting eyes on this question. It does look like you were able to get help by reaching out to our support team, though! Racheal got you fixed up by having you use the Quick Setup option for your SSL instead of the manual option. Glad to hear things are working out for you now!

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