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We’ve created a custom domain through SiteGround for our help centre & enforced it with SSL & HTTPS, however, the site still shows up as unsecured and gives us this error:

NET::ERR_CERT_COMMON_NAME_INVALID

We can see that the certificate is not the correct one as the common name is listed as intercom.help, but it should show up as our custom domain.

We’ve tried deleting & re-creating new SSL certificates as well as CNAMEs but nothing seems to be working to update the certificate on our help centre site. Any help would be appreciated!

Thanks.

Hi @Jacob Di Carlo !

Sorry for the delay in us getting eyes on this question. It does look like you were able to get help by reaching out to our support team, though! Racheal got you fixed up by having you use the Quick Setup option for your SSL instead of the manual option. Glad to hear things are working out for you now!

Wouldn’t it be better to post the answer to the issue in the thread? Others are also experiencing similar problem and yet have to write directly to support?

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