Hi there,
I’m trying to solve this issue but getting transferred between agents without a resolution.
I have setup my subdomain for the Intercom Help Centre via Cloudflare but getting a “CNAME Cross-User Banned” error.
My DNS setup are correct, as per below:
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/3a867b7c-5ef5-4924-8c28-b8c8abbb6ced.png)
Based on Cloudflare, this is an issue that Intercom needs to solve [discussion link] and I don’t have control over fixing it.
Can someone please help?