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Help Centre Domain Setup: CNAME Cross-User Banned

  • October 29, 2024
  • 1 reply
  • 84 views

Hi there, 

I’m trying to solve this issue but getting transferred between agents without a resolution.

I have setup my subdomain for the Intercom Help Centre via Cloudflare but getting a “CNAME Cross-User Banned” error.

My DNS setup are correct, as per below:

 

Based on Cloudflare, this is an issue that Intercom needs to solve [discussion link] and I don’t have control over fixing it.

Can someone please help? 

Best answer by bernice

Hey @alexp114 👋 I can see that your Help Center is now working for the most part - you’ll just need to toggle on the Proxy Status so that cloud icon is orange:

Cloudflare Proxy status

You'll find more on this setup on Cloudflare in our dev docs 📌

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bernice
Intercom Team
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  • Intercom Team
  • 230 replies
  • Answer
  • October 30, 2024

Hey @alexp114 👋 I can see that your Help Center is now working for the most part - you’ll just need to toggle on the Proxy Status so that cloud icon is orange:

Cloudflare Proxy status

You'll find more on this setup on Cloudflare in our dev docs 📌


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