Hi there,
I’m trying to solve this issue but getting transferred between agents without a resolution.
I have setup my subdomain for the Intercom Help Centre via Cloudflare but getting a “CNAME Cross-User Banned” error.
My DNS setup are correct, as per below:
Based on Cloudflare, this is an issue that Intercom needs to solve tdiscussion link] and I don’t have control over fixing it.
Can someone please help?
I can see that your Help Center is now working for the most part - you’ll just need to toggle on the Proxy Status so that cloud icon is orange:
