I have customers typing Childlock and not finding an article about Child Lock. In my previous tool, I could add acceptable terms and misspelt words to apply to an article to avoid this issue.
I'd appreciate any help on this.
I have customers typing Childlock and not finding an article about Child Lock. In my previous tool, I could add acceptable terms and misspelt words to apply to an article to avoid this issue.
I'd appreciate any help on this.
Best answer by Keerthi
This is from Intercom's Help Article on Article Search
Help Center search is based on the number of times a search term appears in the title, description, and body of the article.
These locations are weighted so search terms in the title are ranked highest, then the description, and last the body. Add the keywords customers are searching for in these three places to ensure the right articles are returned first
This article might help you - https://www.intercom.com/help/en/articles/56655-give-your-customers-the-content-they-search-for/p>
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