I just wanted to know how chats are merged for a particular account in Intercom. So if i have the same user coming to inbox second time , i should be able to see his/her previous conversations also
Page 1 / 1
If a lead were to create a conversation and they signed up, the conversations would be merged to the user account.
Â
The conversations will then be forever tied to that user account. However, if they're chatting in from a lead account and happen to clear their cookies or use a different browser; a new lead will be created preventing you from seeing all of the conversations in the past.
Â
You can ask them for their email so they have the option to open in messenger which will automatically sign them into that lead account.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.