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I want to tag every conversation and make sure that I am not able to close the conversation without a tag. Does the tag rule guarantee that I can do this?

Hi @maryna​ 

 

Instead of using Tags you should use Conversation Data and then when creating that in Settings > Data > Conversation data you have the option to toggle the "Required attribute" that teammate will need to set before closing the conversation.

See here:

https://www.intercom.com/help/en/articles/4323898-using-conversation-data-for-advanced-inbox-workflows#:~:text=Require%20this%20attribute/p>

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