Hi everyone,
We redirected from Zendesk today but noticed the URL https://help.ballparkhq.com/hc/en-us isn’t redirecting to https://help.ballparkhq.com/en/ and showing an error
if you see the end of the URL, Zendesk appends all its URLs with /hc/en-us but that doesn't seem to exist in intercom for their english language version of the help center
Any ideas what has gone wrong?
Best answer by Jacob Cox
View original
Hey there
It looks like you chatted with my teammate, Racheal, about this via our Support Channel and she got you squared away.
It looks like the reason for the issue was because you had duplicates of some articles and you accidentally deleted the ones that had the redirects associated with them. Easy mistake to make! Glad to hear you’re all good now.
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