Zendesk redirect not working

  • 25 September 2023
  • 1 reply

Userlevel 1

Hi everyone,

We redirected from Zendesk today but noticed the URL isn’t redirecting to  and showing an error


if you see the end of the URL, Zendesk appends all its URLs with /hc/en-us but that doesn't seem to exist in intercom for their english language version of the help center


Any ideas what has gone wrong?


Best answer by Jacob Cox 1 October 2023, 17:51

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1 reply

Userlevel 3

Hey there @Murat Mutlu !

It looks like you chatted with my teammate, Racheal, about this via our Support Channel and she got you squared away.

It looks like the reason for the issue was because you had duplicates of some articles and you accidentally deleted the ones that had the redirects associated with them. Easy mistake to make! Glad to hear you’re all good now.