When I go live with my post, my embedded video does not display at all. It works fine when I edit it in draft mode and plays perfectly. Why is this happening? It is also under 10mb so fits within the size specs recommended.
My video embed does not show up on my post when I go live
Pinned reply
Hey
I can see you opened a conversation within Intercom about this issue - my colleague Ivan was able to get back to you with ππΌ
βI'm afraid that Product Tours only support Youtube, Vimeo, Wistia, Loom or Vidyard links at the moment. I'll make sure to flag support Synthesia as a feature request to our team for you π As an alternative, if possible, you can download the video from Synthesia and upload it to one of these services - maybe something you'd consider? π€β
1 person likes this
+4- Intercom Team
- 159 replies
Hey
I can see you opened a conversation within Intercom about this issue - my colleague Ivan was able to get back to you with ππΌ
βI'm afraid that Product Tours only support Youtube, Vimeo, Wistia, Loom or Vidyard links at the moment. I'll make sure to flag support Synthesia as a feature request to our team for you π As an alternative, if possible, you can download the video from Synthesia and upload it to one of these services - maybe something you'd consider? π€β
1 person likes this
Reply
Most helpful members this week
Your Privacy ChoicesJoin the Intercom Community π
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.