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Using FIN during a limited amount of hours

  • October 27, 2023
  • 3 replies
  • 263 views

I only want to use FIN during a certain time of the day, when our staffing levels are lower than the day shift. Is this something I can do, or is it an “always on proposition”?

*EDIT*

Found it. You can absolutely set up FIN to run only during certain hours. It is under the profiles. Thanks intercom support!

Best answer by Larissa Alberti

Hey @Anthony Miller 👋

Larissa here from Intercom Support.

You’re absolutely right. You can define this on the Schedule section under the Fin profiles.

More information can be found on this article here.

I hope this helps!

 

3 replies

Larissa Alberti
Intercom Team
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  • Intercom Team
  • 102 replies
  • Answer
  • October 31, 2023

Hey @Anthony Miller 👋

Larissa here from Intercom Support.

You’re absolutely right. You can define this on the Schedule section under the Fin profiles.

More information can be found on this article here.

I hope this helps!

 


  • New Participant
  • 1 reply
  • February 18, 2025

Is this still an option to do so?


mateusz.leszkiewicz
Intercom Team
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@Jeremy Poppe It’s Mat from the Support Engineering Team 😀

You can create a Workflow that will be only triggering outside of the office hours. That will limit Fin interactions to that specific timeframe.