Is there a way to add a task bot that automatically sends customers a message when the conversation is closed?  | Community
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Is there a way to add a task bot that automatically sends customers a message when the conversation is closed? 

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  • Emily
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As well as asking customers for a conversation rating when the conversation is closed, I want to be able to add a task bot that also sends customers a short message about a new feature. Is there any way to do this without having to manually send it every time? 

Best answer by Shauna

Hey @Emily šŸ‘‹šŸ¼  Shauna here from Support! 

There isnā€™t a way to set up an ā€˜automated messageā€™ to send by Task bot when a conversation is closed - this would be a feature request for the product team šŸš€ I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here, so I can pass this along to them.

Please share if youā€™d like šŸ“„

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Shauna
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  • ShaunaIntercom Team
  • Intercom Team
  • 159 replies
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  • May 26, 2023

Hey @Emily šŸ‘‹šŸ¼  Shauna here from Support! 

There isnā€™t a way to set up an ā€˜automated messageā€™ to send by Task bot when a conversation is closed - this would be a feature request for the product team šŸš€ I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here, so I can pass this along to them.

Please share if youā€™d like šŸ“„

E
  • Emily
  • Author
  • New Participant
  • 2 replies
  • May 30, 2023

Hi Shauna, 

I would want to be able to send customers an automated message at the end of each conversation to let them know/make them aware they can now transfer an existing ISA/GIA to us. The purpose is therefore to showcase a new tool for customers. 

 

Thanks

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