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How do I update a customer’s email address?

  • June 25, 2020
  • 1 reply
  • 913 views

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My customer has changed their email address but I can’t seem to update it in my Intercom platform. How do I do this?

Best answer by Eric Fitz

When a customer logs in to your platform, their email address is passed as a value in the Intercom Messenger’s code (a parameter called email:).

 

You’ll need to make sure that you’re passing the customer’s new email address as the value here.

 

While you can update a customer’s email address through our API, this value will be overwritten on the customer’s next login if you haven’t made the necessary changes to the Messenger code outlined above.

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Eric Fitz
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  • 1630 replies
  • Answer
  • June 25, 2020

When a customer logs in to your platform, their email address is passed as a value in the Intercom Messenger’s code (a parameter called email:).

 

You’ll need to make sure that you’re passing the customer’s new email address as the value here.

 

While you can update a customer’s email address through our API, this value will be overwritten on the customer’s next login if you haven’t made the necessary changes to the Messenger code outlined above.


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