What criteria is used to trigger the goal "web sessions increased"? I can't find a definition anywhere in the help articles. Is there a certain number or proportion of visits that cause a user to achieve this goal?
Answered
How does Intercom define a web session?

Best answer by Eric Fitz
Hey @mark t12 Traphagen 😁
We increment a user's session count when one of two things happens:
- The user has been inactive for more than 30 minutes and then returns.
- The user has been active for more than 24 hours.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.