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Maybe not a question as such but a feature request. I'd love for a pop-up to come up alerting you of someone being on 'away' prior to clicking confirm to assign. As we have 50+ employees working within Intercom, they don't know if each individual is working today so having a pop up state 'This agent is currently set to away, are you sure you want to assign this to them?' would help with that.

Hey @aaron s13​ Racheal from the support engineer team here 👋🏼

 

I'll happily flag this with the team as a feature request- definitely understand how beneficial that would be with a large amount of teammates! As a note, although not ideal, if you hover of the team we will always show you teammates that are away:

Screen Shot 2022-09-08 at 8.11.56 PM

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