Answered

Anyone using auto language translation here in intercom ?

  • 30 December 2023
  • 5 replies
  • 113 views
D

i’m thinking to have DeepL translation feature in intercom 

 

just like livechat platfrom offer API for it 

 

intercom has it ? 

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Best answer by Jacob Cox 6 January 2024, 23:11

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5 replies

Jacob Cox
Userlevel 4
Badge +5

Hi @David Adam !

Intercom doesn’t have a natively-built translation tool, but you can check out our App Store to find 3rd party tools have built translation solutions for the Intercom Messenger! 

 

 

Jacob | Sr. Technical Support Engineer at Intercom
J
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I second this request! My main query is regarding American English and UK English.. can there be a simple word translation based on localisation as i may have to duplicate all my ‘Proactive Support’ in 2 very similar languages!

mateusz.leszkiewicz
Userlevel 2
Badge +4

Hi Jon, 

Unfortunately, we are not supporting that feature at the moment, as Jacob mentioned above.
You can use one of the app integrations from our App Store.

J
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Those in the app store only covers help centre articles or the inbox, whereas I’m referring to the proactive support features.

mateusz.leszkiewicz
Userlevel 2
Badge +4

It would be handy to have the translation tool built into our proactive support.

I am more than happy to submit this as a feature request for our engineers to look into.

Would you be that kind and reach out to us with this suggestion via Messenger? It will be a bit easier to keep track of this request with the feature.

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