Hi there,

I'm sorry to hear that you're encountering this issue. I'm experiencing the same problem with opening .xlsx attachments. It's indeed frustrating when something that used to work suddenly stops without any apparent reason. Let's hope the Intercom team can shed some light on this and provide a solution. Thank you for bringing it to their attention.

Hi @Gwendolyn Reede-Lijding, Ebenezer here from Engineering Support.

I understand that we're having some issues with your end-users accessing your .xlsx files that you are attaching within messages ! I can see on our end that there is an ongoing issue regarding attached files producing an error message when opened ! Our Product Engineers are actively investigating this issue ! I will add your case to our notes and once we have a resolution update, I will be sure to notify you here ! Thank you for your patience and understanding through this matter

I understand that there are difficulties with your end-users accessing the .xlsx files attached within messages. We've identified an ongoing issue on our end where attached files are generating error messages when opened. Our Product Engineers are currently investigating this matter. I will add your case to our notes, and once we have a resolution update, I will promptly notify you here. Thank you for your patience and understanding as we work to resolve this issue. 

Hey,

I understand your frustration with the issue of not being able to open .xlsx attachments. It's baffling when something that worked perfectly fine before suddenly stops functioning. Hopefully, the Intercom team can offer some insight into this problem and provide a fix soon. Thanks for reaching out to them about it.

We know there's a problem with opening .xlsx files you receive from us. Our engineers are looking into it. We'll keep you updated here once we find a fix. Thanks for your patience!

I understand your frustration with the issue of not being able to open .xlsx attachments. It's baffling when something that worked perfectly fine before suddenly stops functioning. Hopefully, the Intercom team can offer some insight into this problem and provide a fix soon. Thanks for reaching out to them about it. In the meantime, if you need any specific help or alternative solutions, feel free to visit this website for more detailed guides and support.

I understand that there are issues with your end-users accessing the .xlsx files attached to your messages. We are aware of an ongoing problem causing error messages when opening these attached files. Our Product Engineers are actively investigating the issue. I will add your case to our notes and notify you here as soon as we have an update. Thank you for your patience and understanding.

I get how frustrating it is when you suddenly can't open .xlsx attachments that used to work just fine. It’s really puzzling when things just stop functioning out of nowhere. Hopefully, the Intercom team can figure out what's going on and fix it soon. Thanks for bringing it to their attention. If you need more help or want to explore other solutions, you can check out this website for detailed guides and support.