Answered

attachment access is unavailable

  • 27 February 2024
  • 7 replies
  • 114 views
G

Dear Intercom team,

We are having a problem opening attachment with document type .xlsx. These have been added as described in the unsupported file types. See image,


This worked previously, but for some inexplicable reason it no longer works. Can you help us?


Groet, 

Gwendolyn 
 

icon

Best answer by Ebenezer.Laleye 6 March 2024, 17:28

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7 replies

J

Hi there,

I'm sorry to hear that you're encountering this issue. I'm experiencing the same problem with opening .xlsx attachments. It's indeed frustrating when something that used to work suddenly stops without any apparent reason. Let's hope the Intercom team can shed some light on this and provide a solution. Thank you for bringing it to their attention.

E
Userlevel 3
Badge +4

Hi @Gwendolyn Reede-Lijding, Ebenezer here from Engineering Support👋.

I understand that we're having some issues with your end-users accessing your .xlsx files that you are attaching within messages ! I can see on our end that there is an ongoing issue regarding attached files producing an error message when opened ! Our Product Engineers are actively investigating this issue ! I will add your case to our notes and once we have a resolution update, I will be sure to notify you here ! Thank you for your patience and understanding through this matter 😄

Ebenezer - Customer Support Engineer
R

 

I understand that there are difficulties with your end-users accessing the .xlsx files attached within messages. We've identified an ongoing issue on our end where attached files are generating error messages when opened. Our Product Engineers are currently investigating this matter. I will add your case to our notes, and once we have a resolution update, I will promptly notify you here. Thank you for your patience and understanding as we work to resolve this issue. 

G

Hey,

I understand your frustration with the issue of not being able to open .xlsx attachments. It's baffling when something that worked perfectly fine before suddenly stops functioning. Hopefully, the Intercom team can offer some insight into this problem and provide a fix soon. Thanks for reaching out to them about it.

F

Hi there,

I'm sorry to hear that you're encountering this issue. I'm experiencing the same problem with opening .xlsx attachments. It's indeed frustrating when something that used to work suddenly stops without any apparent reason. Let's hope the Intercom team can shed some light on this and provide a solution. Thank you for bringing it to their attention.

We know there's a problem with opening .xlsx files you receive from us. Our engineers are looking into it. We'll keep you updated here once we find a fix. Thanks for your patience!

 

 

 

 

L

I understand your frustration with the issue of not being able to open .xlsx attachments. It's baffling when something that worked perfectly fine before suddenly stops functioning. Hopefully, the Intercom team can offer some insight into this problem and provide a fix soon. Thanks for reaching out to them about it. In the meantime, if you need any specific help or alternative solutions, feel free to visit this website for more detailed guides and support.

 

 

 

 

R

I understand that there are issues with your end-users accessing the .xlsx files attached to your messages. We are aware of an ongoing problem causing error messages when opening these attached files. Our Product Engineers are actively investigating the issue. I will add your case to our notes and notify you here as soon as we have an update. Thank you for your patience and understanding.

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