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I'd like to customize my outgoing messages from inbox (not outbound), a header with our logo, our social media, etc. I've created a template, but I can't find a way to insert it to my outgoing mails in inbox.

Has anyone solved this?

Hey @lucía​, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍

 

So it isn't possible to use email templates in Inbox outbound conversations, however some customers have found success in creating Macros specifically designed for this purpose of being used in outbound conversations.

 

I believe this would be the best solution for you at this time. You can learn more about macros here in this article. 🙌

Hi! Thank you, Evan! I'd thought of doing it via macros, so I'll give it a go.

Have a great Thursday! 🙌

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