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Can I integrate Voiceflow conversations into Intercom?


Hi, I’m using Voiceflow to create a chatbot, and I’d like to send user messages from Voiceflow to Intercom so I can track and manage conversations in Intercom’s Inbox. Is this possible? If so, what’s the best approach to set it up?

Best answer by Nur Nahid

Yes, it is possible to integrate Voiceflow with Intercom. Voiceflow allows you to build conversational AI experiences and can connect to third-party platforms like Intercom using APIs or webhooks. 

 

Here's how you can approach the integration:

Using Intercom API:  
   Voiceflow supports API blocks that can call Intercom’s API to send or retrieve data, such as creating conversations, sending messages, or updating customer information.

Webhooks:  
   You can set up webhooks in Voiceflow to send data to Intercom when certain events occur, or vice versa, using Intercom’s webhook capabilities.

Third-party Tools (Optional):  
   If you want to simplify the integration, tools like Zapier or Make (formerly Integromat) can bridge Voiceflow and Intercom for automating workflows.

Example Use Case:
- A Voiceflow chatbot collects user details, then sends the information to Intercom to create or update a lead.
- The bot retrieves real-time customer data from Intercom to personalize conversations.

 

Check out Voiceflow’s API documentation and Intercom’s Developer Hub for detailed instructions on setting this up. Also you can check this video for help.

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3 replies

Erin
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  • Active User
  • 46 replies
  • January 12, 2025

Hi ​@ricardodavila 

Great Idea, I hope the Intercom Team helps you soon.


Nur Nahid
Super User ✨
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  • Super User ✨
  • 95 replies
  • Answer
  • January 12, 2025

Yes, it is possible to integrate Voiceflow with Intercom. Voiceflow allows you to build conversational AI experiences and can connect to third-party platforms like Intercom using APIs or webhooks. 

 

Here's how you can approach the integration:

Using Intercom API:  
   Voiceflow supports API blocks that can call Intercom’s API to send or retrieve data, such as creating conversations, sending messages, or updating customer information.

Webhooks:  
   You can set up webhooks in Voiceflow to send data to Intercom when certain events occur, or vice versa, using Intercom’s webhook capabilities.

Third-party Tools (Optional):  
   If you want to simplify the integration, tools like Zapier or Make (formerly Integromat) can bridge Voiceflow and Intercom for automating workflows.

Example Use Case:
- A Voiceflow chatbot collects user details, then sends the information to Intercom to create or update a lead.
- The bot retrieves real-time customer data from Intercom to personalize conversations.

 

Check out Voiceflow’s API documentation and Intercom’s Developer Hub for detailed instructions on setting this up. Also you can check this video for help.


Shaq Payne
Intercom Team
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  • Intercom Team
  • 27 replies
  • January 12, 2025

Great feedback ​@Nur Nahid ! 🙇🏾


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