Hey @user900​! Currently, a conversation rating request will only send on the first close. It's not possible to re-trigger it.

However, a customer can always go back and change the conversation rating, provided that they didn't leave a comment with the rating.

Could you tell me a little more about your use case here, please? I'll tag in our @Product Wishlist​ group so that I know to add this feedback to my monthly report.

Hello @user900​ , You can also use external NPS/Feedback tracker apps to send feedback request twice.

Suggesting to take a look at Intercom apps page, more information can be found here.