Feature request: Can we disable CSAT rating request email notifications to customer? | Community
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Feature request: Can we disable CSAT rating request email notifications to customer?

N

Hi! Is there a way to Intercom to disable email notifications to practitioners that they have a new message in the portal if the only new message is a CSAT rating request? Otherwise would like to submit the product request 💜

Thank you! 

Best answer by Jacob Cox

Hi @Natasha Gazvoda !

The only way to prevent the CSAT notification from sending is to turn off all notifications. 

I’ll go ahead and flag this as a Feature Request for our product team to consider implementing!

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2 replies

Jacob Cox
Intercom Team
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  • Jacob CoxIntercom Team
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • March 24, 2024

Hi @Natasha Gazvoda !

The only way to prevent the CSAT notification from sending is to turn off all notifications. 

I’ll go ahead and flag this as a Feature Request for our product team to consider implementing!

Jacob | Sr. Technical Support Engineer at Intercom
J

Is there an update about this request? We also need it!

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