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How can I enable the "Enter" key to send messages in Intercom instead of manually clicking the "Send" button?

  • September 26, 2024
  • 1 reply
  • 125 views

Naseem

Currently, when I'm in a conversation in Intercom, I have to manually click the "Send" button to send my messages. I would like to send messages simply by pressing the "Enter" key. Is there a way to change this setting so I can use "Enter" to send the chat? It would make the process much quicker and more efficient for me.

Best answer by Ebenezer.Laleye

Hi @Naseem ! Ebenezer here from Engineering Support👋.

It's not currently possible to change how the keyboard short cuts currently operate but I can definitely submit this as a feature request for our product team to review.

At the moment, you can use Ctrl + Enter to send messages to you customers,

Feel free to share any feedback with me here and I'll be sure to pass this on. 🙏

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Hi @Naseem ! Ebenezer here from Engineering Support👋.

It's not currently possible to change how the keyboard short cuts currently operate but I can definitely submit this as a feature request for our product team to review.

At the moment, you can use Ctrl + Enter to send messages to you customers,

Feel free to share any feedback with me here and I'll be sure to pass this on. 🙏


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