Hello @marina k​ ,

To send inbound e-mails to Intercom, you should set up forwarding rules for that. Here's the step by step guide:

1. Find your forwarding e-mail address in Settings -> Outbound -> Email forwarding -> Default inbound address

2. Now go to Gmail settings and set up forwarding Settings -> Forwarding and POP/IMAP -> Add a forwarding address

3. Paste your forwarding address here and click the Next button

4. Click OK :

5. Check your Intercom Inbox to Find the Confirmation code.

6. Paste the following code here:

Once you click Verify forwarding will set up and you good to go.

Let me know if there will be any further questions about this topic, always happy to help.